Home » Alerts » How to Fix Error “Adobe Licensing has stopped working” on Mac OS

You may receive the error “Licensing for this product has stopped working” while trying to run an Adobe application on Mac OS.

Various issues may encounter because of this error, including following:

  • If the error reflects instantly just after installation, you may need to update the component to make it compatible with your operating system. Or, may be the component needs a slightly different configuration according to your system.
  • Even if the application has started earlier successfully once, or if it has been in heavy use, then there may be some issue related to a system resource. (System resource issues may low disk space, include low memory, or simultaneous launch of several programs.) It may result in to the corruption of the permanent licensing data or a temporary failure in the licensing system or.
  • If an interruption encountered whiles the installation process, it can stop the licensing system from enabling and functioning correctly.
  • There is a possibility that you participated in a prerelease program and now serial number has been expired because it has a temporary serial number.
  • flashback-web

To run Adobe applications, the FlexNet folders and files are required, and it may be possible that they have been corrupted or have permission problems in case they are moved from one computer to another. They may also harm through a Time Machine system restore. FlexNet service licensing failures may not be fixed by reinstalling the application or by using the Adobe CS5 Cleaner Tool. If permissions error prevents the FlexNet licensing service from communicating with Adobe processes, launching or accessing data, a licensing failure encounters.

Important Note: The entire information in this document is applicable to Creative Suite 5.5 and earlier.

Below all the possible solutions are given. Perform the solutions in the same order and move to the next solution only if a previous solution does not help you to fix the problem. After performing some of these steps, it’s required to activate your product or re-enter licensing data.

Solution 1: Delete the FlexNet Publisher preferences folder

adobe-mac-1

  1. Exit from all Adobe applications.
  2. On your startup disk, find and delete the following folder:

[hard drive]/Library/Preferences/FlexNet Publisher/

  • Important: The path you follow in the previous step directs to the Library folder at the root of your startup disk, not to the Library folder that is in your user home folder.
  • With the 10.7 release, Apple made the user library folder hidden by default. If in case it’s required to access these files to perform Adobe-related troubleshooting, follow the instructions hidden in user library files | Mac OS 10.7 and later to make the user library content visible.
  1. Enter your password when it asks to authenticate and validate the folder deletion.
  2. Start your Adobe applications.

Solution 2: Run the License Repair Tool

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  1. Exist from all Adobe applications.
  2. On your startup disk, find and delete the following folder:

[hard drive]/Library/Application Support/FlexNet Publisher/

  • Important: The path you follow in the previous step directs to the Library folder at the root of your startup disk, not to the Library folder that is in your user home folder.
  1. Input your password if it asks to authenticate and validate the folder deletion.
  2. Download the Adobe Licensing Repair Tool.
  3. Run the License Service Update.

Mac OS X 10.7

  • Double-click the LicenseRecovery111.dmg.

(Don’t close this window, leave it open, and move to the next step.)

  • Double-click on your hard drive.
  • Double-click on Applications.
  • Double-click on Utilities.
  • Double-click on Terminal.
  • Type “sudo python ”

Important Note: There is a space following “python”. Please don’t press Return.

  • Drag LicenseRecoveryLauncher.app from the LicenseRecovery111.dmg window onto the Terminal window and click on the Return option.

Important Note: Ensure that the Terminal window has the command and the path to the APP file. For example: “sudo python /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/LicenseRecover.py”

  • When prompt, enter your administrator user name and password, and click OK.
  • Comply the onscreen instructions.

Mac OS X 10.5 to 10.6

  • Double-click on the LicenseRecovery111.dmg.
  • Double-click on the LicenseRecoveryLauncher.app.
  • When prompt, input your administrator user name and password, and click on “OK”.
  • Comply the onscreen instructions.

Start your Adobe applications.

Important Note: The patch applies to CS4 and CS3 products, Photoshop Elements 8, Photoshop Elements 6, Acrobat 9, Acrobat 8, Director, and Adobe Technical Communication Suite. In case your issue is not fixed after the first attempt, run the patch again. Enter option 0 when prompted.

Solution 3: Repair disk permissions

  1. Launch the Apple Disk Utility:

/Applications/Utilities/Disk Utility.app

  1. Choose your startup disk.
  2. Click on the option “Repair Disk Permissions”.

Be patience because repairing disk permissions may take a long time.

  1. Now start your Adobe applications.

Solution 4: Reset permissions on the FlexNet Publisher licensing service folder

/Library/Application Support/FlexNet Publisher/

  • Important: The path you follow in the previous step directs to the Library folder at the root of your startup disk, not to the Library folder that is in your user home folder.
  • Comply the Permissions instructions given in Solution 5 to alter the permissions on the same folder on your startup disk:

Solution 5: Reset permissions on the Adobe PCD folder

  • Important: The path you follow in the next step directs to the Library folder at the root of your startup disk, not to the Library folder that is in your user home folder.
  • Follow the instructions below to alter the permissions on the following folder on your startup disk: /Library/Application Support/Adobe/Adobe PCD/

Permissions instructions

Exit from all Adobe applications in Mac. Follow the directions written below to modify permissions to the folder.

Important Note: This solution requires administrative login ID and password.

Mac OS X 10.7, 10.6, and 10.5

  1. Using Finder, go along to the folder to modify.
  2. Control-click the folder and select Get Info.
  3. Now expand the Sharing & Permissions section.
  4. Click on the Details option to show see the various owner and group options.
  5. Click on the lock icon at the right corner in the lower-side. When prompts, type in your administrator user name and password, and then click on the OK.
  6. To get Read & Write permissions, change your user name.
  7. To have Read & Write permissions, change admin.
  8. Change “Everyone” to have Read & Write permissions.
  9. Click the gear icon and choose Apply to Enclosed Item.
  10. Close the Get Info dialog box.
  11. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

Mac OS X 10.4

  1. Using Finder, go along to the folder to modify.
  2. Control-click the folder and select the option Get Info.
  3. Now expand the Ownership & Permissions section.
  4. Click the Details option to expand the various owner and group options.
  5. Verify that you do have Read & Write permissions.
  6. Click on the lock icon next to the Owner field and select yourself as the Owner. When prompt, input your administrator user name and password, and then click OK.
  7. Change the Owner to System.
  8. Change the Permission to Read & Write for Owner.
  9. Click Apply to Enclosed Items, and click OK in the warning dialog box.
  10. Type in your administrator user name and password when prompted, and click OK.
  11. Exit from the Get Info dialog box.
  12. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

Solution 6: Remove the SQLite journaling file

The journaling file stays only under specific circumstances where a client is accessing the database file with certain options empowered and allowed to enable. Continue to the next solution, if the file does not exist.

Using Finder, go along to the folder: /Library/Application Support/Adobe/Adobe PCD/cache

  • Important: The path you follow in the previous step directs to the Library folder at the root of your startup disk, not to the Library folder that is in your user home folder.

If present, delete cache.db-journal.

Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

Solution 7: (Acrobat 9 only) Re-install on a file system which isn’t case-sensitive

An operating system formatted with a case-sensitive file system can’t support and run Adobe applications. You will receive an error that the file system is not supported if you try to install an Adobe application on a case-sensitive volume. (Case-sensitive volumes include UFS, HFS+ case sensitive [HFSX], and SMB formatted drives.) Acrobat 9 doesn’t show such error messages and let you to install the application. However, if you try to launch Acrobat 9, it results in the following error: “Licensing for this product has stopped working (error code 130:9).” Reformat the drive to a file system that isn’t case-sensitive.

To check that if Mac OS X is formatted with a case-sensitive file system, comply the following:

  1. Click the Apple menu and select About This Mac.
  2. Click on the option More Info.
  3. Under Hardware, select Serial-ATA.
  4. Select the drive where the Acrobat 9 is installed on, and check the file system in the list. Check if the file system is case sensitive.

Alternatively, use the Disk Utility to examine the file system:

  1. Select Applications > Utilities, and double-click on the Disk Utility.
  2. Select the disk where the Acrobat is installed and check its format.

Solution 8: Reinstall

Important Note:

This process needs to uninstall and reinstall all Adobe CS4 and CS3 software, as well as Acrobat 9 and 8. And to do so, you need administrator privileges to install Adobe software. To perform the steps below, log in to an administrator account.

Before uninstalling the software, verify that you have the installation media to reinstall it. There is no replacement media  available for previous versions of Adobe software.

  1. From the Finder, select Go > Utilities.
  2. Search to the folder Adobe Installers.
  3. Double-click on the shortcut for your Adobe product.
  4. Follow the onscreen instructions to remove the software.
  5. Repeat steps 3 and 4 for any additional Adobe CS4, CS3, Acrobat 9, or Acrobat 8 products.
  6. Delete the following folders:
  • [Startup Disk]/Library/Application Support/Adobe/Adobe PCD
  • [Startup Disk]/Library/Application Support/Adobe/caps
  • [Startup Disk]/Library/Application Support/Adobe/backup
  1. From the Apple menu, select Restart, click on the Restart button again to confirm.
  2. Once the computer restarts, install your Adobe products from the original media.
  3. Launch your Adobe products.

Solution 9: Contact Adobe Technical Support

If the information conveyed here has not helped to resolve your issue, Contact Adobe Technical Support. To determine additional information about the failure, Adobe Technical Support can obtain logs from your machine.

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